|
|
|
|
Frequently Asked Questions
|
|
|
Before the trip
PayPal Blank Page
If you find a blank page after clicking "PayPal BUY NOW", it means your browser is blocking the pop-up window. You can google "disable pop up blocker" for details. These examples show you how:
iPhone
Settings | Safari | Block Pop-ups (uncheck)
Mac OS Sonoma 14.2.1
Settings | Safari | Websites | Pop-up Windows
nacski.com (on the left) dropdown menu (Allow)
Firefox 26.0
Firefox | Options | Content
Uncheck "Block pop-up windows"
Chrome 32.0
Chrome menu | Settings | Show advanced settings
in the "Privacy" section, click Content settings
in the "Pop-ups" section, select "Allow all sites to show pop-ups."
Internet Explorer 11
Tools | Internet options | Privacy
Uncheck "Turn on Pop-up Blocker"
Can a round trip bus ticket be used on different days?
Short Answer: No.
Long Answer: Round trip bus tickets are good for the day of the trip.
For example, if you plan to ski for Saturday at resort A and Sunday at Resort B, to use our service, you need to check our "Day trips" tap, to make sure we have trips to the two resorts on the two days you had in mind. Then you need to book a 1-way resort bound bus ticket on the Saturday trip to resort A and book a 1-way home bound bus ticket on the Sunday trip for resort B.
California bus fare $69, $79, $89
All public trip bus are listed with early booking discount, aka, Early Bird rate $69. This rate is normally offered to the first 10 seats on each bus :
Early Bird: $69
Regular: $79
Full fare: $89 = Regular + $10 late booking charge
How to secure $69 bus fare ?
Short Answer: Don't wait, book early while it is still $69.
Long Answer: In California, most ski trips have 3 bus fares:
Early Booking Rate: $69
Regular Rate: $79
Late booking: $89
On each bus, the first 10 to 15 seats are priced at $69. The regular rate is $79. Late booking is $89.
Cancellation policy
IF WE CANCEL:
You get a FULL REFUND within 6 hrs plus a $10 voucher by email for you to book another trip on the same day. When do we decide if a trip is canceled? Thursday is usually the latest for weekend trips.
IF YOU CANCEL:
You may cancel your booking 48 hrs prior. Once we process your request, you will be refunded the original payment minus a handling charge of $15 per seat. Log in to your account, go to Order history to request to cancel.
When is the booking deadline?
There is NO deadline. Booking is open 24/7. The available seat count is shown at the upper right corner of each trip. 10+ means there are plenty of seats. When it is low, the real time seat count will be shown.
How to get my boarding pass?
Log in | My account | Order History | e boarding pass - take a phone pic
Just show it on your phone.
How to change pick-up location?
You can change it at any time. Sometimes we might change a route in which case we will ask you to re-enter your pick-up location choice:
My account | Order History | change pick-up location
My account | Order History | e boarding pass
Can I buy lift ticket only?
No. NAC SKI is not a ticket re-seller therefore we do not sell lift ticket without the bus fare. If you forgot to order a lift ticket or other product, you can place a second order, at the checkout ignore the warning message as long as your prior order has the bus ticket(s).
Are we on the same bus?
My friends and I booked the same trip with the same Trip ID but we will board at different locations. Are we on the same bus?
YES. If you two have the same Trip ID, you are on the same physical bus. Let's take a look at the naming convention of a Trip ID. Example:
CA-NSTR-R-040514-N1
CA - State code for California
NSTR - Resort code for Northstar
R - Regular public trip
040514 - April 5th, 2014 is the trip date
N1 - #1 bus for this resort on this day
If we send 2 buses to the same resort on the same day, they will have different Trip IDs:
CA-NSTR-R-040514-N1
CA-NSTR-R-040514-N2
when do I get my ski ticket, rental equipment?
Short Answer: At the resort
Long Answer: When the bus arrives at the resort, the tour lead will get the tickets and rental vouchers and hand them out to the passengers by name.
Child on board
Children under 3 are not allowed to board the bus for safety reason. Children 12 and under must be accompanied by adult. Passengers age 13-17 traveling alone require signed parental consent form. All ski resort requires parent/guardian to sign for a minor when renting equipment. Therefore parent/guardian must accompany their children if they need rental equipments.
Detailed instructions can be found at the end of the document:
Parental Consent Form.
I'd return on another day
Yes, this option is available by booking one way bus fare to the resort one day and return on another day. The one way bus fare will be available on a trip once a trip has met the minimum passenger requirement. There is some rules that apply. 1. The trips that you book one way bus fare must be confirmed since unconfirmed buses are subject to cancellation. The terms and conditions state for bus cancellations, that in such event, NAC SKI will issue full refund to all the paid passengers within 6 hours of such decision. I/WE will not hold NAC SKI responsible for any cost incurred due to the travel plan change caused by the trip cancellation beyond the refund of my original trip booking.
Is there a waiting list?
When a trip is fully booked, it shows open seats as zero. People may still book the trip, but they will be put on the waiting list and the open seat count will show negative numbers.
If you eventually don't get in, you get a FULL REFUND. Gift Certificate should not be used to put you on a waiting list since they will not get replaced if you don't get in.
Sorry, I didn't get the email
Most notices from NAC SKI (weather, pickup location / time changes, etc.) will be communicated to you via email, therefore it is YOUR RESPONSIBILITY to maintain an active email address with sufficient capacity, and free from any blocking and filtering and always check your email several times before any trip. Avoid using hotmail or msn, we have observed multiple cases where customers complained not receiving order confirmation emails.
Can my friend take my place?
Yes, You can change the passenger name any time prior to the trip:
Log in | My Account | Order History | change passenger name
Gold Member is not allowed to have others take your place.
I booked for me and my friend, does he need a boarding pass?
No. When you purchase multiple trip packages, it is indicated on our trip roster and on your boarding pass. So, your friend(s) do not need a boarding pass or driver's license as long as you have your photo ID and your boarding pass that shows the number of tickets you bought. To minimize confusion, we strongly suggest that all members in your party board the bus together at the same pickup location.
Refund Policy
If NAC SKI cancels a trip, we will issue FULL REFUND within 6 hours..
|
During the trip
Lost & Found
Within 2 business days after the trip, the tour lead files the trip report. If any personal items was found, it will be indicated on the trip report. Then we will send a lost & found notice email to all passengers on the bus. If the item bellows to you, you should claim it online by giving detailed descriptions:
Log in | My account | Order History | lost & found
Once we establish that you are the rightful owner, we will put you in touch with the tour lead for you to pick up your item. We don't ship. If you don't see our email notification regarding lost & found after 2 business days. It means our tour lead did not recover anything. In this case, you should contact the charter bus company to see if their driver or cleaning crew have recovered it. Just give them the trip date and ski resort name. You can find the charter bus company's name on your boarding pass and google it to find their contact information.
Do we get food?
Yes you do. We provide light breakfast on board free of charge which includes Granola bars, a small bottle of smoothie and a bottled water.
Child on board
Children under 3 are not allowed to board the bus under any circumstances. Children under 12 must be accompanied by someone over 15 years of age. Ski resort requires parent/guardian to sign for a minor when renting gears, therefore parent/guardian must accompany their children if they need rentals. Passengers regardless of age must have a seat by law. Bus fare for children and adults are the same.
Can I park there?
Most pickup locations either have parking space available or have easy public transit access. In the case of SF Bay Area, Boston, New York, we have used the pickup locations for years without customer complains. However, NAC SKI DOES NOT assume any responsibility for vehicles being ticketed, towed, stolen or otherwise damaged.
What is a Tour Lead
A Tour Lead (or TL) is a volunteer who helps to coordinate your trip, distribute tickets and attend to the passenger's needs. This is a part-time volunteer job where the compensation is free skiing and lunch, to learn more about becoming a NAC SKI tour leader, click on jobs on the web site.
I missed the bus in the AM!
You may try to get to the next pickup location before the bus departs. You can find the GPS numbers (latitude and longitude) for other pickup locations on your Boarding Pass.
There is no refund for no show.
I missed the bus in the PM!
The bus leaves the resort at the designated time, which is indicated on your boarding pass. We ask all the passengers to come back to the bus by the "Boarding time". If you miss the bus, there is no refund and you will be responsible for ALL THE COSTS associated with it, such as lodging, food and transportation etc.
One-way trips?
You can take a one-way trip. This either involves a bus ride only, or a full package. If you are planning to meet friends or family and stay and therefore not return home on the bus, please notify the bus's tour leader so that they can adjust the headcount for the ride home accordingly.
Does the bus stop for food?
No, please bring any food, snacks, and drinks that you will want for breakfast and dinner. Please also be respectful of the bus and fellow passengers and bring a small bag for your trash.
Is there a restroom on the bus?
Yes, there is a restroom on the bus. When using the restroom, and when through, please leave the toilet seat in the down position to help contain any odor. Similarly, try your best to not the use of the onboard restroom if possible to minimize odor buildup and using the restroom at the resort before returning to the bus is a very good idea.
Is the bus locked during the day?
Yes, the bus is locked while you are at the ski resort during the day. However, NAC SKI assumes no responsibility for any items lost or stolen on the bus. You will not have access to the bus during the day so take anything you will need with you. All resorts have lockers for day rental.
When do we get back?
Approximate drop-off times are provided on the booking page for your trip. Actual times can vary due to weather and/or traffic.
Can I bring alcohol on the bus?
No, bringing and drinking alcoholic beverages of any kind on the bus is forbidden. Brett Studebaker Law went into effect in January 2013 in California, but NAC SKI forbids alcohol on any bus anywhere in the USA or Canada.
Bus Behavior
To maximize everyone's comfort and enjoyment, we request that you exhibit good behavior while on the bus and be considerate and respectful of your fellow passengers. In addition, foul language, rude behavior, and the like are disrespectful to your fellow passengers and will not be tolerated. In extreme cases of bad behavior, you may be removed from the bus and must then find your own transportation home.
|
Reward programs
Photo Reward
If you are happy with our ski trip, take at least two photos. One of them must have our bus and post both of them on your Facebook or Instagram and mention “NAC SKI Bus” in the caption and "#nacskibus" on both of them. You get $1 reward for every “Like” you receive in the next 5 days on the reward entry photo.
How to claim your reward?
1. Make sure the photo page can be seen by the public (not just your friends).
2. Provide us the photo page link by "My account | Contact us | File new case".
3. We'll verify your claim and email you a gift code valid for 1 month. Please use it before expiration.
Rules
1. Must submit two photos with one of them featuring our ski bus.
2. The award entry photos must have viewer comments from at least 5 unique users.
3. If all photos have 5 or more viewer comments, the one with the most "Likes" counts.
4. No Group Entry: If you went with others on the same trip and your reward photo entries contain the same people or the comments on the photos come from each other, they do not qualify. In other words, only ONE person can claim the award.
5. Up to 2 rewards per ski season. $50 max per reward.
6. Your reward entry photos must stay online for 4 months from the day you post them.
Frequent Skier's Program
After each trip, we ask you to fill out a survey and you get $5 "Frequent Skier Points" for the effort. Private group trips is not eligible. It does not apply to those who book the trip on behalf of others.
You can redeem your reward points once you accumulate to $50.
Referral Programs
2024 Special Referral Program:
When you refer your friends to join NAC SKI, you and each of your newly refered friends will get a $10 coupon off regular priced trip. Here is how:
Log in to your NAC SKI account, click My account
You will find your referral link (orange color) and send it to your friends, ask them to register.
When they use the link you sent and register, the system will recognize you as their referral person. Within a few hours after they activate their account, they will find a $10 coupon under "Account Balance". They can use the coupon to book any regular priced trip. After they complete their trips, we will put a $10 coupon in your account for each friend you referred. If you got a lot of ski buddies, you're going to get a lot of coupons.
All referral programs are for referring new customers only.
Verbal referral does not count and cannot be added retroactively.
Each coupon is valid for (1) full year from its issuing date.
The coupon has no cash value and can only be used for regular priced trips.
Coupons cannot be combined, ie, usage is limited to 1 coupon per trip.
Special Referral Program ends on 03/30/2024.
Regular Regional Referral Program (old):
When the person you referred takes our trip, within 1 week after the trip, you will see $5 bonus points deposit in your NAC SKI account. Once you accumulate $50 bonus points, you can redeem them to book your ski trip.
Gold Membership
The Gold Membership costs only $35 per calendar year currently. Once you've paid the membership fee, your gold membership will stay active for the next 365 days. During this time, you enjoy $6 off for each trip you book. Therefore, if you plan to take 6 or more trips for next calendar year, it pays be a Gold Member.
How to redeem my reward points?
You can redeem your reward points once your accumulated total reaches $50. You have the option to apply your reward points in place of cash for a discount when booking trip.
bug or typo on the web site!
Something on the web site doesn't work or is confusing? Please send an email to: cc@nacski.com with a brief description in the subject line and detailed description in your email.
|
|
|
|
|
|
|