Before the trip
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When is the booking deadline?
Cancellation Policy
How to get my boarding pass?
How to change pick-up location?
Can I buy lift ticket only?
Are we on the same bus?
when do I get my ski ticket, rental equipment?
Child on board
Is there a waiting list?
Sorry, I didn't get the email
Can my friend take my place?
I booked for me and my friend, does he need a boarding pass?
Refund Policy

During the trip
Lost & Found
Do we get food?
Can I park there?
What is a Tour Lead
I missed the bus in the AM!
I missed the bus in the PM!
Does the bus stop for food?
One-way trips?
Is there a restroom on the bus?
Is the bus locked during the day?
When do we get back?
Can I bring alcohol on the bus?
Bus Behavior

Reward programs
FREE season pass for neighborhood group trip organizer

Frequent Skier's Program
Referral Program
Gold Membership
How to redeem my reward points?
bug or typo on the web site!


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Frequently Asked Questions

 
 
Reward programs




FREE season pass for neighborhood group trip organizer


When you sign up a minimum of 35 ppl from the same neighborhood on a group trip, we will provide you with curbside service, meaning we will pick you up at your neighborhood. As a reward to the organizer, you will get a 2017-2018 Tahoe Local Pass or equivalent pass of your choosing curtsey of NAC SKI.

How to get started?

1. Download organizer's flyer from Group trips page
2. Talk to your neighbors, home owner association, decide on the date and resort.
3. Notify us by email: groupbooking@nacski.com with the following info:
  1. trip date
  2. ski resort
  3. pickup address
Rules

1. Individual booking is required. i.e. One cannot book on behalf of others except for family members.
2. Group size between 35 to 56. Lift ticket purchase 15 minimum.
3. All participants must live in the same neighborhood.
4. This promotion does not apply to students from the same school.


Frequent Skier's Program

Each trip purchased results in reward points credited into your account. The reward points will show-up in your bonus point account after completion of the trip. This program does not apply to group trips, or when one member buys trips for his/her friend(s). All passengers are required to complete a trip survey before Wednesday after the trip. When the survey closes, all bonus points (frequent skier and referral) will be issued to those passengers who complete the survey. If a passenger does not submit the survey before it closes, his/her frequent skier bonus point will be $0. Same rule applies to the referral program. You can redeem your reward points once your accumulated total reaches $50. You have the option to apply your reward points in place of cash for a discount when booking trip.


Referral Program

When you refer someone, he or she must use your referral link during registration. Verbal referral does not count and cannot be added retroactively. When the person you referred takes our trip, within 1 week after the trip, you will see $5 bonus points deposit in your NAC SKI account. Once you accumulate $50 bonus points, you can redeem them to book your ski trip.


Gold Membership

The Gold Membership costs only $29 per calendar year currently. Once you pay the membership fee, your gold membership will stay active for the next 365 days. During this time, you enjoy $6 off for each trip you book. Therefore, if you plan to take 5 or more trips a year, it saves be a gold member.


How to redeem my reward points?

You can redeem your reward points once your accumulated total reaches $50. You have the option to apply your reward points in place of cash for a discount when booking trip.


bug or typo on the web site!

Something on the web site doesn't work or is confusing? Please send an email to: cc@nacski.com with a brief description in the subject line and detailed description in your email.

 

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