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Frequently Asked Questions
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Before the trip
Cancellation policy
IF WE CANCEL:
You get a FULL REFUND within 6 hrs plus a $10 voucher by email for you to book another trip on the same day. When do we decide if a trip is canceled? Thursday is usually the latest for weekend trips.
IF YOU CANCEL:
You may cancel your booking 48 hrs prior. Once we process your request, you will be refunded the original payment minus a handling charge of $15 per seat. Log in to your account, go to Order history to request to cancel.
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