Before the trip
PayPal Blank Page
Cancellation policy
When is the booking deadline?
How to get my boarding pass?
How to change pick-up location?
Can I buy lift ticket only?
Are we on the same bus?
when do I get my ski ticket, rental equipment?
Child on board
Is there a waiting list?
Sorry, I didn't get the email
Can my friend take my place?
I booked for me and my friend, does he need a boarding pass?
Refund Policy

During the trip
Lost & Found
Do we get food?
Can I park there?
What is a Tour Lead
I missed the bus in the AM!
I missed the bus in the PM!
Does the bus stop for food?
One-way trips?
Is there a restroom on the bus?
Is the bus locked during the day?
When do we get back?
Can I bring alcohol on the bus?
Bus Behavior

Reward programs
FREE season pass for neighborhood group trip organizer

Frequent Skier's Program
Referral Program
Gold Membership
How to redeem my reward points?
bug or typo on the web site!


   Parental Consent Form

Frequently Asked Questions

 
 
Before the trip




Cancellation policy

IF WE CANCEL:

You get a FULL REFUND within 6 hrs plus a $15 voucher by email for you to book another trip on the same day. When do we decide if a trip is canceled? Thursday is usually the latest for weekend trips.


IF YOU CANCEL:

You may cancel your booking 36 hrs prior. Once we process your request, you will be refunded the original payment minus a handling charge of $15 per seat. Log in to your account, go to Order history to request to cancel.



 

Contact us
registered user: Login | My account | Contact Us (3 business hours response)
unregistered user: email to info@nacski.com (1 business day response)
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