Frequently Asked Questions
Before the trip
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When is the booking deadline?
There is NO deadline for booking. You can book your trip 24/7 as long as we have seats available. The available seat count is shown at the upper right corner of each trip. Once the available seats drops below 10, it will show the actual seat number in real time.
You may cancel your booking 36 hours prior to departure. Once we process your request, you will be refunded the original payment minus a handling charge of $15 per seat. If the cancellation does not involve bus seats, the handling charge will be $5 per resort product.
Cancellation window closes on the prior day
Cancellation and/or order reduction are not allowed within 36 hours from the departure.
How to get my boarding pass?
Log in | My account | Order History | e boarding pass - take a phone pic
Just show it on your phone.
How to change pick-up location?
You can change it at any time. Sometimes we might change a route in which case we will ask you to re-enter your pick-up location choice:
My account | Order History | change pick-up location
My account | Order History | e boarding pass
Can I buy lift ticket only?
No. NAC SKI is not a ticket re-seller therefore we do not sell lift ticket without the bus fare. If you forgot to order a lift ticket or other product, you can place a second order, at the checkout ignore the warning message as long as your prior order has the bus ticket(s).
Are we on the same bus?
My friends and I booked the same trip with the same Trip ID but we will board at different locations. Are we on the same bus?
YES. If you two have the same Trip ID, you are on the same physical bus. Let's take a look at the naming convention of a Trip ID. Example:
CA - State code for California
NSTR - Resort code for Northstar
R - Regular public trip
040514 - April 5th, 2014 is the trip date
N1 - #1 bus for this resort on this day
If we send 2 buses to the same resort on the same day, they will have different Trip IDs:
when do I get my ski ticket, rental equipment?
Short Answer: At the resort
Long Answer: When the bus arrives at the resort, the tour lead will get the tickets and rental vouchers and hand them out to the passengers by name.
Child on board
Children under 3 are not allowed to board the bus for safety reason. Children 12 and under must be accompanied by adult. Passengers age 13-17 traveling alone require signed parental consent form. All ski resort requires parent/guardian to sign for a minor when renting equipment. Therefore parent/guardian must accompany their children if they need rental equipments.
Detailed instructions can be found at the end of the document:
Parental Consent Form.
I'd return on another day
Yes, this option is available by booking one way bus fare to the resort one day and return on another day. The one way bus fare will be available on a trip once a trip has met the minimum passenger requirement. There is some rules that apply. 1. The trips that you book one way bus fare must be confirmed since unconfirmed buses are subject to cancellation. The terms and conditions state for bus cancellations, that in such event, NAC SKI will issue full refund to all the paid passengers within 6 hours of such decision. I/WE will not hold NAC SKI responsible for any cost incurred due to the travel plan change caused by the trip cancellation beyond the refund of my original trip booking.
Is there a waiting list?
When a trip is fully booked, it shows open seats as zero. People may still book the trip, but they will be put on the waiting list and the open seat count will show negative numbers.
If you eventually don't get in, you get a FULL REFUND. Gift Certificate should not be used to put you on a waiting list since they will not get replaced if you don't get in.
California bus fare $64 vs $49
The idea is once a trip reaches the minimal booking level it is unlikely the trip gets canceled (except for weather reason). A "CONFIRMED" trip costs more. One way tickets are only available on CONFIRMED trips. In California:
CONFIRMED trip bus fare: $64
Early Booking bus rare: $49
When will we raise bus fare on a particular trip?
There is no fixed time. Whenever we receive enough bookings on it.
Sorry, I didn't get the email
Most notices from NAC SKI (weather, pickup location / time changes, etc.) will be communicated to you via email, therefore it is YOUR RESPONSIBILITY to maintain an active email address with sufficient capacity, and free from any blocking and filtering and always check your email several times before any trip. Avoid using hotmail or msn, we have observed multiple cases where customers complained not receiving order confirmation emails.
Can my friend take my place?
Yes, You can change the passenger name any time prior to the trip:
Log in | My Account | Order History | change passenger name
Gold Member is not allowed to have others take your place.
I booked for me and my friend, does he need a boarding pass?
No. When you purchase multiple trip packages, it is indicated on our trip roster and on your boarding pass. So, your friend(s) do not need a boarding pass or driver's license as long as you have your photo ID and your boarding pass that shows the number of tickets you bought. To minimize confusion, we strongly suggest that all members in your party board the bus together at the same pickup location.
If NAC SKI cancels a trip, we will issue FULL REFUND within 6 hours..